Shipping Policy

 

PRESALE VS. READY-TO-SHIP SUPERSUITS:

All products are labeled as either PRESALE or READY-TO-SHIP.

PRESALE products undergo a 12-step assembly process beginning after your order has been placed. This process takes around 16 weeks to complete and ship on average. 

 

READY-TO-SHIP products are in stock and ready for immediate shipping, taking 3-8 business days on average.

You can find the status of all PRESALE Supersuits along with their estimated shipping dates using the link below.  

CLICK HERE FOR PRESALE SHIPPING DATES & DETAILED BUILDING PROCESS

 

SHIPPING TIMES ONCE ORDER HAS SHIPPED 

U.S.A.

Domestic orders will be shipped using one of our courier partners including USPS, FedEx, UPS, DHL, and more. All shipments to P.O. boxes will be shipped via USPS. Shipments within the US are estimated to take 3-8 business days once they have left our warehouse and are in transit. See checkout for full list of precisely calculated shipping rates.

 

International

Please note that due to licensing agreements with our partners, only select products are available for international shipping. International order will be shipped using one of our courier partners including UPS, USPS, & DHL. International orders are estimated to take anywhere from 7-30 business days once they have left our warehouse and are in transit. See checkout for full list of precisely calculated shipping rates.

 

WHAT IF THERE IS A SHIPPING OR DELIVERY ISSUE?

Complications with delivery are rare. However, we are proud to offer optional add-on shipping insurance in your cart/at checkout for a small fee. This insurance provides peace of mind knowing that if your order gets lost in transit, is damaged, or is delivered to the incorrect address your order can be refunded or replaced immediately depending on the circumstance.  

Please note that if you decide not to purchase the optional insurance for your order and a shipping or delivery issue occurs you will need to contact the shipping courier directly to get an update on your order or to file a claim. Once the shipment has left our facilities, we are unable to offer assistance and are no longer responsible for it. 

SuperX is not responsible for delays caused by the courier or for damaged & lost packages due to address or other errors. We are also not responsible for packages that get disposed of by customs or by the courier due to refused import fees or refused delivery. 

 

WHAT IF MY ORDER IS RETURNED TO SENDER?

If the courier is unable to deliver your package and the order is returned to our warehouse due to an incorrect or incomplete shipping address, we cannot guarantee a reship will be possible. Items returned to us are restocked back into our inventory to be offered to other collectors interested in that specific item. In this case, a refund or store credit would be issued for the price of the order, minus any shipping fees. If a reship is possible, you may be asked to cover the reship fee. 

 

WHAT IF MY ORDER HAS BOTH A PRESALE & READY-TO-SHIP ITEM? 

If your order has both a presale item and an ready-to-ship item we will need to wait for the presale item to become available before we ship any of the items in your order as we do not offer split shipping. If you would prefer to have the ready-to-ship items shipped right away we recommend placing a separate order for these items instead of including them on the same order as presale items. Alternatively, we can split ship the order for an additional shipping fee. 

  

ORDERS THAT SHOW DELIVERED BUT HAVE NOT BEEN RECEIVED 

It is recommended by the couriers to wait an additional 5 business days for delivery. It is very common for packages to be delivered a few days after initially being marked as delivered. Be sure you’ve checked all exterior doors and other locations where the package could've been placed (e.g., porch, back patio, garage, any area out of potential weather hazards). You should also check with anyone who might have retrieved the package in your place: other members of your household, neighbors, front desk/office if you live in an apartment complex, etc. 

If you purchased our optional shipping insurance please contact our support team for further assistance at help@superxapparel.com.

 If you opted out of our optional shipping insurance you will need to contact the courier on your end to file a claim. We will do our best to assist you, but are limited in what we can do since the package is not insured. Please note that we must wait for the claim process to be finalized and approved before taking the next necessary steps (refund, replacement, store credit)

 

DUTIES, TAXES, & IMPORT FEES

If you are located outside of the United States, your order may be subject to duties, taxes, brokerage fees, customs clearance fees, and/or other import-related charges based on the destination country, shipment method, and retail value of the package. These fees are not determined by SuperX and are beyond our control.

All international shipments are sent DDU (Delivered Duty Unpaid). The shipping fee paid to SuperX at checkout covers the cost of shipping your package and does not include duties, taxes, brokerage fees, customs clearance fees, or other import-related charges assessed by customs or the shipping courier. All such charges are the responsibility of the customer and may be due prior to or at the time of delivery.

If required import fees are not paid, your package may be returned to SuperX. In that case, we will refund the cost of the order once it is returned to us, excluding shipping fees and any additional return fees charged by the courier. If a package is discarded, abandoned, or lost by customs or the courier due to refusal or non-payment of import fees, we cannot offer reimbursement.

If you have questions about import charges assessed on your shipment, we recommend contacting your local customs office or the courier that billed you directly.