Shipping Policy

 

SUPERSUITS:

Most of our Supersuits are Pre-Order/Built-to-Order products and assembly begins immediately upon confirmation. This process takes 8-12 weeks from the date of initial launch to complete and ship.

Just like the hero who emerges triumphant through trial and tribulation, your suit will stand as a testament to your strength and endurance. Every SuperX Supersuit is built for its hero.

You can find the Supersuits currently in Pre-Order/Built-to-Order status along with their estimated shipping dates using the link below. All suits and products not listed on our Pre-Order page are available for immediate shipping. 

CLICK HERE FOR SHIPPING DATES & A DETAILED BUILDING PROCESS

 

SHIPPING TIMES ONCE ORDER HAS SHIPPED 

U.S.A.

Customers within the U.S. may choose from a range of shipping options with USPS, FedEx, and UPS. All shipments to P.O. boxes will be shipped via USPS. Shipments within the US are estimated to take 3-5 business days once they have left our warehouse and are in transit. See checkout for full list of precisely calculated shipping rates.

 

International

International customers may choose from a range of shipping options with UPS, USPS, & DHL. International orders are estimated to take 5-30 business days once they have left our warehouse and are in transit; however, faster options are available. See checkout for full list of precisely calculated shipping rates.

 

WHAT IF THERE IS A SHIPPING OR DELIVERY ISSUE?

Complications with delivery are rare, however, we are proud to offer optional add-on shipping insurance with Route. This insurance provides peace of mind knowing that if your order get's lost in transit, is damaged, or is delivered to the incorrect address your order can be refunded or replaced within minutes directly through their app.

Please note that if you decide not to purchase Route insurance for your order and a shipping or delivery issue occurs you will need to contact the shipping courier directly to get an update on your order or to file a claim. Once the shipment has left our facilities, we are unable to offer assistance. 

SuperX is not responsible for delays caused by the courier or for damaged & lost packages due to address or other errors. We are also not responsible for packages that get disposed of by customs or by the courier due to refused import fees or refused delivery. 

If an order is returned to our warehouse by the courier due to a delivery issue, you may be asked to cover the reship fee depending on the reason. 

 

WHAT IF MY ORDER HAS BOTH A PRE-ORDER/BUILT-TO-ORDER ITEM & AN IN STOCK/READY TO SHIP ITEM? 

If your order has both a pre-order/built-to-order item and an in-stock/ready to ship item we will need to wait for the pre-order/built-to-order item to become available before we ship any of the items in your order. If you would prefer to have the available items shipped right away we recommend placing a separate order for these items instead of including them on the same order as pre-order items. Alternatively, we can split ship the items for an additional shipping fee. 

  

ORDERS THAT SHOW DELIVERED BUT HAVE NOT BEEN RECEIVED 

It is very common for packages to arrive later than when they are initially marked as delivered. If you haven't received your order within  24 hours from the expected delivery date and time, you can file a claim with the courier that was used. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could've been placed (e.g., porch, back patio, garage, any area out of potential weather hazards). You should also check with anyone who might have retrieved the package in your place: other members of your household, neighbors, front desk/office if you live in an apartment complex, etc. If you’re still unable to locate the package, you can initiate a claim with the courier. Please note that we must wait for the claim process to be finalized and approved before taking the next necessary steps (refund, replacement, store credit)

DUTIES & TAXES

If you are located outside of the United States, your order may be subject to customs fees/taxes based on the retail value of the package. These fees are not determined by SuperX and are beyond our control. Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to SuperX and we will refund you the cost of the order excluding shipping. 

If you have questions as to why you are billed certain import fees/taxes, or would like a more detailed outline of what to expect when your package arrives in your country, we recommend contacting your local customs office or the courier that directly billed you.